Shipping and Return Policy

Shipping

a. We deliver orders from within Pakistan using reputable courier companies such as Blue-Ex. We also deliver domestically using our own riders.
b. We will deliver your order to the address that you provide when placing the order on our website within 5 days of placing the order. This timeline is only tentative and we shall not be liable for any delays arising out of any events outside our reasonable control.

Complaints

For any complaints or queries in relation to this website, our products or service, you can contact us on this number +92 310 7862473 or on this email hello@sunbird.pk. We shall use our best endeavors to respond to your complaints or queries within 1 day of receipt. In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos.

Cancellations

You may cancel any order within 1 hour of placement. Post expiry of the aforementioned period, no cancellation requests shall be entertained by us.

Returns, Exchanges and Refunds

  1. We operate a no return, exchange and no refund policy except where the goods you receive are different from what you have ordered on our website or defective or damaged.
  2. All goods being returned need to be sent by courier to Blue-Ex.
  3. We only accept returns of goods within 07 days when you received the product.
  4. We will credit any refund for any goods returned and that are in a saleable condition within 07 to 10 working days of receipt of the goods by us.
  5. You will be responsible for paying of your own shipping costs for returning any goods. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.