Sales and Refund Policy

SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

Thanks for shopping at Sunbird.pk. We appreciate the fact that you choose Sunbird.pk for your expertly curated selection of clean air and healthy-home products.

As with any shopping experience, there are terms and conditions that apply to transactions at Sunbird.pk and its authorized dealer network. You agree to the terms set forth below along with Sunbird’s Privacy Policy (Opens in a new window) and Terms of Use (Opens in a new window).

Standard Return Policy

We ensure that our expertly curated selection of clean air and healthy-home products will meet your requirements. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

  • You have 14 calendar days to return an item from the date you received it.
  • Only items that have been purchased directly from Sunbird.pk or at The Interior Source retail store, can be returned to Sunbird.pk. Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • Unused and unopened products may be returned for a full refund or exchange.
  • Undamaged, used or opened products is subject to a 20% return charge and are subject inspection and testing. We may require up to 30 days after return to process the refund. Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.
  • There are some items, however, that are ineligible for return, including all respiratory face masks and opened air monitors.

Pricing and Price Reductions/Corrections

Sunbird.pk reserves the right to change prices for products displayed at/on the Sunbird.pk Store at any time, and to correct pricing errors that may inadvertently occur.

Order Acceptance/Confirmation

Sunbird.pk may, in its sole discretion, refuse or cancel any order and limit order quantity. Sunbird.pk may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Sunbird’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Sunbird.pk reserves the right at any time after receiving your order to accept or decline your order for any reason. If Sunbird cancels an order after you have already been billed, Sunbird will refund the billed amount.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Sunbird.pk may have to limit the number of products available for purchase. Sunbird.pk reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Sunbird.pk confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Sunbird.pk will cancel the order and refund your purchase price in full.